http://prestigeleader.com/ethics-blind-spots-on-your-team/?utm_source=rss&utm_medium=rss&utm_campaign=ethics-blind-spots-on-your-team Public Speaking Coach | Public Speaking Training Thu, 27 Dec 2012 16:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://prestigeleader.com/ethics-blind-spots-on-your-team/#comment-19 Jason Mark Anderman Tue, 01 May 2012 18:23:36 +0000 http://prestigeleader.com/?p=1698#comment-19 This blog post reminds me of the importance of developing the emotional intelligence level of a firm. The more your employees can empathize with others, accurately identify their own and others' emotional states, and choose the best ways to resolve negative emotions, the more effective the company will be at meeting customer needs, creating long term customer value over compromising customer interests for short term gains, and ensuring an ethical environment. This blog post reminds me of the importance of developing the emotional intelligence level of a firm. The more your employees can empathize with others, accurately identify their own and others’ emotional states, and choose the best ways to resolve negative emotions, the more effective the company will be at meeting customer needs, creating long term customer value over compromising customer interests for short term gains, and ensuring an ethical environment.

]]> http://prestigeleader.com/ethics-blind-spots-on-your-team/#comment-18 Coach Joe Yazbeck Mon, 30 Apr 2012 20:29:28 +0000 http://prestigeleader.com/?p=1698#comment-18 Very well put Kathy. Owners of companies who have concern about the customer experience from their position, reflect this level of care and carry it as a model example throughout the team. I know of many successful big companies whose leaders are on the fron line "mixing it up" with their customers Very well put Kathy. Owners of companies who have concern about the customer experience from their position, reflect this level of care and carry it as a model example throughout the team. I know of many successful big companies whose leaders are on the fron line “mixing it up” with their customers

]]> http://prestigeleader.com/ethics-blind-spots-on-your-team/#comment-16 Kathy Pabst Robshaw Mon, 30 Apr 2012 16:45:31 +0000 http://prestigeleader.com/?p=1698#comment-16 I had not thought about the Ethical Blindspot. I liken that to a business owner who doesn't pay attention to what his team is saying to his customers; how they are representing themselves and the company to the outside! This is an important management lesson Thanks, Joe! I had not thought about the Ethical Blindspot. I liken that to a business owner who doesn’t pay attention to what his team is saying to his customers; how they are representing themselves and the company to the outside! This is an important management lesson Thanks, Joe!

]]>